Resolved. Uploads have succeeded normally for the last 30 minutes. No documents were lost at any point; any upload that failed during the incident window can simply be retried. This was a scheduled drill of our status page.

The permissions change has been rolled back and uploads are succeeding again. We are monitoring to confirm the fix holds before closing this incident. Uploads that failed during the incident can be retried now.

Identified: a change to our document storage permissions is rejecting a subset of uploads. Existing documents are unaffected and remain downloadable, and no documents have been lost. Signing in, chat and tax preparation continue to work normally.

Signing in, chat and tax preparation are unaffected, and existing documents remain viewable and downloadable. We are investigating reports that uploading new documents fails for some firms. This is a scheduled test of our status page and does not describe a real outage.